1. Introduction & Privacy Commitment
Welcome to bet365mx. bet365mx is a trusted online betting and casino platform in Bangladesh, and we take our users' privacy very seriously. This Privacy Policy is written in plain language so you can easily understand what information we collect about you, how it is used, and the steps we take to protect your privacy.
By using the bet365mx website, mobile app, or any of our services, you are considered to have agreed to this Privacy Policy. We recommend reading it in full before you start using the platform.
This Privacy Policy should be read alongside bet365mx's Terms and Conditions. Both documents form part of the agreement between you and bet365mx.
2. What Information We Collect
Bet365mx collects two types of information — what you provide directly and what is generated automatically as you use the platform. We only collect what is genuinely needed to deliver our services.
| Data Types | Example | Reason for Collection |
|---|---|---|
| Identity Information | Name, age, national ID | KYC Verification & Age Confirmation |
| Contact Information | Mobile number, email | Account Notifications & Support |
| Financial Information | Mobile banking number, transaction history | Deposit & Withdrawal Processing |
| Device Information | IP address, browser, operating system | Security & Fraud Prevention |
| Usage Data | Page visits, betting history, session duration | Service Improvement & Personalization |
- Information you voluntarily provide at the time of registration is collected directly.
- Documents submitted for KYC verification are stored securely.
- Data is collected automatically via cookies and log files while you use the platform.
- Information provided when contacting the support team is also retained.
3. How Collected Information Is Used
Bet365mx uses collected data only for specific, defined purposes. We never misuse your information, and there is a clear reason behind every use.
- For account creation, management, and verification.
- To process deposits, withdrawals, and other financial transactions.
- To detect and prevent fraudulent activity.
- To fulfil legal and regulatory obligations.
- To provide customer service and technical support.
- To personalize the service according to your preferences.
- To inform you about promotional offers and bonuses, with your consent.
Bet365mx never uses your information to market products or services on behalf of other companies. Your data is used solely to improve bet365mx's own services.
5. How We Protect Your Information
At bet365mx, we use industry-leading security technology to protect your data. Our security team is always on guard to detect and respond to any potential threat.
- All data transfers are secured with 256-bit SSL/TLS encryption.
- Passwords are never stored in plain text — only in hashed form.
- Regular security audits and penetration testing are conducted.
- An automatic alert is sent if a suspicious login is detected.
- Two-factor authentication (2FA) is available.
- Server data backups are maintained regularly and stored in encrypted form.
7. How Long We Retain Your Information
Bet365mx retains your information for as long as necessary. All data is kept while your account remains active. Even after account closure, certain information may be retained for a defined period to meet legal and regulatory requirements.
- Transaction-related data is retained for a minimum of 5 years after account closure.
- KYC documents may be retained for an extended period as required by law.
- Marketing-related data will be deleted at any time upon user request.
- Data from inactive accounts is automatically archived after a set period.
8. Your Privacy Rights
As a bet365mx user, you have several important rights over your own data. We respect these rights and process all requests promptly.
- Right to Know: You can find out what information we hold about you.
- Right to Rectification: You may correct any inaccurate or incomplete information.
- Right to Erasure: You may request deletion of your data under certain conditions.
- Right to Restrict Processing: In certain cases, you may request that the use of your data be restricted.
- Right to Object: You may object to marketing or profiling at any time.
- Data Portability: You can receive your data in a standard, portable format.
To exercise any of these rights, please contact our support team. Requests are typically responded to within 30 days of receipt.
9. Protection of Minors' Information
Bet365mx strictly prohibits access to its services by anyone under 18. Our platform is intended exclusively for adults. Age is verified at registration, and any account suspected of belonging to a minor is suspended immediately.
- We do not knowingly collect any information from individuals under the age of 18.
- If an underage account is detected, all associated data is deleted immediately.
- If parents have any concerns, they can reach out to our support team.
10. Changes to the Privacy Policy
Bet365mx may update this Privacy Policy from time to time. Any changes will be published on this page with a revised date. For significant changes, a notification will be sent to your registered number.
- Continued use of the platform after any changes will be considered acceptance of the updated policy.
- If you do not agree to the updated policy, please request to close your account.
- Archived copies of previous policies are available upon request from the support team.
11. Contact & Complaints
For any questions, requests, or complaints regarding this Privacy Policy, please get in touch with us. Our dedicated privacy team is always here to help.
Privacy Contact
Email: [email protected] | Support: Available 24/7 | Response time: 24–48 hours